If you have received your order, and your package was damaged in transit, missing items or contains the wrong items, please email us at care@njmask.com within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and email or mail it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification or taken to your local post office for inspection.
DO NOT THROW AWAY ANY DAMAGED PACKAGING, AS IT WILL BE REQUIRED TO FILE A CLAIM WITH THE CARRIER!
Lost Package Claims If you have not received your order, please first please track your shipment:
If you still feel your package may be lost, please email us at care@njmask.com. All packages shipped by NJMASK.COM are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Priority Mail – 14 business days from the day the order was mailed USPS First Class Mail – 21 business days from the day the order was mailed
If your package was not delivered within the timeframes listed above, please complete a Lost Package Claim Form.
Please allow us 2 business days to contact the shipping carrier regarding your missing package.
Please do not open a credit card dispute or PayPal claim against the order, as this will further delay the process.
COVID-19 Update: We will continue to prioritize shipments of our inventory to the first responders, healthcare professionals, and government workers striving to keep us safe. In addition, we remain committed to manufacturing KN95 masks for the general public. Our KN95 masks are now in stock and available for purchase. Dismiss
